Thursday, July 10, 2014

Symantec End Point Protection Manager (SEPM) Console fails to Launch

Symantec Console fails to launch with below error.

An error as below is encountered when you try to start Symantec End Point Protection Manager (semsvc.exe) service from services console

"The Symantec End Point Protection Manager service on XXX started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts Service"

Also note following errors in event viewer

 The Java Virtual Machine (jvm.dll) fails to load as the Microsoft Visual C++ Runtime Library Module (MSVCR71.DLL) is either missing from System32/SysWOW64 folders or corrupt

To resolve the issue, 

1. Ensure that correct Java version is installed and enabled on the server. (Verify that Java is working in your browser using the Test Java page.)

2. Copy the above mentioned DLL File (MSVCR71.DLL) from a working server to non-working server in System 32/SysWOW64 folders

3. Start the SEPM Service now. 

Internet Explorer 10 hangs frequently

This is a known issue with Windows 7 and Internet Explorer 10. IE keeps hanging/freezing suddenly while you browse. 

You can follow couple of steps mentioned below to resolve the issue.
  1.        Installing latest IE Cumulative fixes/updates
  2.          Reset browser settings
  3.          Run in compatibility mode (Press F12 while viewing the site and choose to run in compatibility mode ( IE 7/8/9) instead of downgrading the IE to old version.

4.       Turn-off/Disable Add-Ins which are not needed.
5.       Turning off hardware acceleration setting  in IE browser

Hardware acceleration uses your PC's GPU to speed up graphics-heavy tasks like video streaming or online gaming. Turning this off might help solve display problems.
         i.            Open Internet Explorer.
       ii.            Click the Tools button, and then click Internet options.
      iii.            On Advanced tab, select Use software rendering instead of GPU rendering.

     iv.            Click OK, and then restart Internet Explorer for the changes to take effect

Renew Office365 Subscription

A PC installed with Office365  is required to have internet connection to renew the office subscription. 

If the PC is offline or not connected to internet the office might get deactivated and office starts prompts for reactivation. Don't worry, you can still use office products during the grace period with reduced functionality.

Here is the quick procedure to reactivate your office product.

Open CMD as administrator Browse to the office folder using the following commands:

cd /d "c:\Program Files (x86)\Microsoft Office\Office15"

Type the following command to see the product activation key status


If the activated key was something like “ABDC1”, then you can remove the currently downloaded keys with this command:


When the user logs in again, the subscription login will download and activate the user account with new Pkey data, hopefully resolving the error.

You can re-run the dstatus command to confirm activation has now been successfully, the status should now look like this:

SKU ID: 149dbce7-a48e-44db-8364-a53386cd4580
LICENSE NAME: Office 15, OfficeO365ProPlusR_Subscription1 edition
ERROR CODE: 0x4004FC04 (for information purposes only as the status is licensed)
ERROR DESCRIPTION: The Software Licensing Service reported that the application
is running within the timebased validity period.
REMAINING GRACE: 31 days  (46016 minute(s) before expiring)
Last 5 characters of installed product key: HT7KC