When
you try to open or save an e-mail attachment, you may receive the following
error message:
Cannot create file: file name. Right-click the folder you
want to create the file in and click Properties on the shortcut menu to check
your permissions for the folder.
This issue may occur when
the Temporary Internet Files folder is stored on a server on which you do not
have sufficient permissions.
To
resolve this issue, force Outlook to use a specific folder for temporary files.
Modify the relevant Windows Registry key as follows:
Outlook 2000
If
you are using Outlook 2000, follow these steps:
1.
Start Registry Editor.
2.
Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security\OutlookSecureTempFolder
Note You may have to manually create this registry key if it does not
already exist on the system.
If Outlook is installed on a terminal server, use the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Terminal
Server\Install\Software\MICROSOFT\Office\9.0\Outlook\SECURITY\OutlookSecureTempFolder
3.
On the Edit menu, click Modify, and then add the
following registry value:
Value data: Path and
name of the folder that you want to use
4.
Exit Registry Editor.
Outlook 2003
If
you are using Outlook 2003, follow these steps:
1.
Click My Computer, and then double-click drive C.
2.
On the File menu, click New, and then click Folder.
3.
Name the folder temp0.
4.
Click Start, click Run, type regedit, and
then click OK.
5.
Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\
6.
In the right pane, double-click OutlookSecureTempFolder.
7.
In the Value Data field, type C:\temp0\ and then
click OK.
8.
Exit Registry Editor.
9.
Restart the computer.
Outlook 2010
If you are using Outlook 2010, follow these steps:
1.
Click My Computer, and then double-click drive C.
2.
On the File menu, click New, and then click Folder.
3.
Name the folder temp0.
4.
Click Start, click Run, type regedit, and
then click OK.
5.
Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security\
6.
In the right pane, double-click OutlookSecureTempFolder.
7.
In the Value Data field, type C:\temp0\ and then
click OK.
8.
Exit Registry Editor.
9.
Restart the computer.